Talent Development Program ManagerAI-Enabled Learning DesignerCoach

I help people grow.
At work, and as humans.

I build talent programs, interactive learning, AI tools, apps, courses, videos, and digital experiences that connect human growth to measurable outcomes.

View my resume
Juliana Dos Santos looking to the side
9→4
Months onboarding ramp
12+
Programs built
3,500+
Employees impacted
Juliana Dos Santos
About Me

Who I am.

I am Juliana, a CPTD®, Instructional Designer, and Integrative Coach. I build learning that changes what people do and coach the humans inside the system, too.

My work lives at the intersection of thoughtful design, measurable business outcomes, and genuine human growth. Whether I am shaping a leadership program or supporting one person through change, I begin by listening.

Learner-centredCuriousPracticalInclusiveEvidence-led
MISSION

Make growth accessible

VISION

People before process

VALUES

Warm and rigorous

Selected Outcomes

Where I have made an impact.

Shopify · Program Design

Revenue Onboarding Redesign

Redesigned onboarding for 500+ employees through needs analysis, e-learning, and stakeholder alignment.

9→4
months to proficiency, with a 20% performance lift
StackAdapt · Leadership

Emerging Leaders Program

A cohort experience supporting the transition from individual contributor to people leadership.

IC→Mgr
identity, people skills, application, and peer coaching
StackAdapt · Learning Strategy

Full Talent Development Ecosystem

Designing connected learning across IC pathways, People Team programs, VP development, and leadership onboarding.

5+
learning experiences co-designed with the L&D Team
Shopify · QA Training

Quality Assurance Training Framework

Standardized how support quality was taught and measured, connecting behaviour directly to business outcomes.

70%
increase in rubric quality through 25+ integrated feedback loops
Professional Experience

Where I have worked.

CPTD®, Instructional Designer, and Integrative Coach. I build learning that actually changes what people do, and coach the humans inside the system too.

StackAdapt · July 2024, Present

Senior Program Manager (L&D), Leadership Development

Designing and developing StackAdapt's leadership programs: Individual Contributor pathways, People Managers, VPs, and onboarding. Strengthening leadership capability across the organization.

Leadership DevStrategyFacilitation
Shopify · Feb 2024, Jul 2024

Revenue Onboarding Program Manager (L&D)

Streamlined onboarding and enhanced program structure to improve how new hires integrate into Shopify's culture and workflows. Led the strategic redesign that cut ramp time and lifted performance.

OnboardingCurriculumMetrics
Shopify · 2021, 2024

Instructional Designer & QA

Designed e-learning, built quality assurance training frameworks, and developed assessments that connected learning to on-the-job behaviour change.

Instructional DesignQA TrainingAssessment
Coaching · Founder

Integrative Development Coach

Founder of Coaching, an integrative development coaching practice blending emotional intelligence, identity work, and behaviour change. EQ-i 2.0® certified. English and Portuguese.

CoachingEQ-i 2.0®EN & PT
Certifications
CPTD®Certified Professional in Talent Development
Integrative Development CoachMind Rebel Academy
EQ-i 2.0® & EQ 360®Practitioner
ATD® MasterInstructional Design
CAPM®Project Management
Analytics and DesignJuno College
The Methodology

How I design learning.

Listen first. Design for real scenarios. Measure behaviour change.

Priority 01

Learning experiences people love

I design for engagement, relevance, and real-world application over passive content.

Real scenariosLearner choicePractice over passive
In practiceIf learners are bored, nothing else matters. I turn real workplace decisions into scenarios where learners choose, see the consequence, and try again. The experience becomes rehearsal for the job rather than information about the job.
Priority 02

Outcomes the business can measure

Every program starts from a business goal and ends with evidence of impact.

Needs analysisMetrics by designBehaviour change
In practiceLearning is an investment, and I treat it like one. I define the behaviour and business signal before building content. For onboarding, that can mean time to proficiency, quality scores, manager confidence, and evidence that people apply the skill after training.

How I leverage AI Tools

AI is part of how I research, design, prototype, and teach. I use it to make useful things faster, while keeping judgment, accessibility, and human expertise firmly in the process.

Choose a stage to see how AI supports the work.

The Frameworks Behind It

Evidence-based models keep my work rigorous. Tap one to see how I use it.

Tap a framework to open it. Tap it again or use the close button to close it.

Work Samples

Learning you can explore.

Explore two interactive samples that show how I turn learning strategy into practical, engaging experiences.

Tap a course to preview it, then launch the full interactive experience.

Want to learn more about my work?

Let's talk about what your team needs.

Books I Love

Some of my favourite instructional design, talent development, leadership, and coaching books. Tap one to read more.

Tap any book to open it. Tap it again or use the close button to close it.

How I coach.

My coaching creates space to understand what's beneath the surface, reconnect with what matters, and choose how to move forward.

For Organizations

IC Coaching Programs

I coach individual contributors to grow their craft and step into leadership, building your next generation of leaders from within.

1:1GroupPeer
For Individuals

1:1 Integrative Coaching

I help people quiet the noise, build emotional intelligence, and lead their life with the same intention they bring to their work.

1:1

I help people stop performing a version of themselves and start leading from who they actually are.

A coaching conversation

I use coaching conversations to turn reflection into clarity, awareness, and meaningful action.

Tap a stage to see what it is for. Tap it again or use the close button to close it.

Swipe to explore each stage.

Want to talk about coaching?

Bring what you are navigating. We can talk about what support might look like, with no pressure.

Book a discovery call
Free, accessible, self-led reflection tools

I created these tools to offer you a free, accessible place to pause, reflect, and reconnect with what you need.

Tap a tool to preview it. Tap it again or use the close button to close it.

Let's connect

Start a conversation.

Whether you want to build a talent track or need 1:1 strategic coaching, I'd love to hear from you.